Risk Management Security Services are committed to providing a quality service for both our customers and the consumers of our service. We aim to have an open and accountable service that builds the trust and respect of all our stakeholders. One of the ways in which we can continue to improve our service is by listening and responding to the views of our staff members, customers and other stakeholders. To this end we welcome any feedback we receive from any source and always aim to respond positively to complaints, learning lessons and by putting any mistakes right.
To view our results click on the following link: Feedback Results 2014
Chris Hunt has been with Risk Management Security Services for over 5 years and has now taken on the role of Human Resources & Compliance Manager, we wish Chris all the very best in his new role.
Over the past few years we have seen significant growth both in our manned guarding and mobile patrol services. In order to provide our customers and staff with the best possible service and support, we can confirm that with immediate effect Graham Tilly has been appointed Operations Director with responsibility for all our static and mobile patrol services.
Graham is one of our longest serving members of staff with almost twenty years service with Risk Management. In his previous position as our Business Development Director Graham was directly involved in selling the majority of our static and mobile patrol contracts and therefore has extensive knowledge of all our sites and clients.
I’m sure you will join us in wishing Graham the very best of luck.
The Directors and Management would like to offer their sincere thanks to John for his excellent service.
John Richards Retirement
On the 29th June we entered the Risky Rowers Team to the annual charity Dragon Boat race at Dorney Lakes. Teams from the Thames valley competed in 3 races to determine who got through to the semi finals. Our first race proved that we were a little rusty after last year coming in with our slowest time of the day. The next race, however, showed a significant improvement with us winning the heat. By the third race we were hitting our stride with one of the quickest times of the day and winning our final heat. Sadly even though we won 2 out of 3 races we were 1 second out from making the finals and came in 9th out of 34 Teams. An excellent effort from everyone involved and a great day out helping to raise money for local charities.
Risky Rowers Team
“I have to say I am really impressed with the service you and your team gave us and if I do ever organise anything like this again I have no doubts that I’ll use you guys.’”
“I have to say that I was very impressed, and pleased with the response I received on my (unannounced) visit today, and, it gives me confidence that our key holder arrangements appear to be in ‘good hands’.”
We have reduced paperwork for our Mobile Patrol Teams by 60% through the use of an advanced time and attendance system.
Since integrating Skillweb’s SmartTask software throughout the company we have seen enormous benefits both operationally and commercially. Through the use of NFC tags, that contain site specific information for the patrolling officer, we are able to confirm patrol times and their duration using the cloud based portal.
SmartTask enables our Control Centre staff to view, in real-time the location of our security staff and receive any incident data and supporting information almost immediately. This gives us the ability to provide accurate information to our clients without delay and supports our operational team.
We have worked closely with Skillweb to develop this software and create a bespoke for the security industry.
To read the full article visit Industry Today and find out more about Skillweb
We were delighted to be asked to provide a team of security staff to assist Wendover Celebrates with their fantastic event. Our security staff ensured all visitors to the event had a safe and secure experience and the event was a great success for the town and the local community.
As part of our continuous improvement programme we have teamed up with Motorola and Skillweb to develop a future proof patrol monitoring system.
Smart Task Attend application uses the Motorola TC55 as the foundation of the system. Click here for a detailed case study on the Motorola TC55